Practitioners Guides
The Practitioners Guide to Shared Services and BPO is an indispensable tool for all practitioners of shared services and BPO. The Guide is designed to reflect a shared understanding of good practice at various stages in the lifecycle.
Download here:
Volume 1: Developing a Business Case
Volume 2: Organisational Design
Volume 4: SLAs and Service Levels, Charging and Benchmarking
To request free hard copy volumes, please contact Holly Nicholson at holly.nicholson@alsbridge.eu.
