Outsourcing Health Check and Recovery
An Alsbridge survey found 80% of clients simply do not take advantage of the cost and service benefits within their outsourcing deal. By understanding how your relationship is working our simple Health Check will equip you to:
- Realise benefits you didn't know were there - including cost savings and service improvements
- Realise benefits that you had planned but have not been delivered
- Have a clearer basis for challende and/or renegotiation with suppliers
- Flex services to current needs which may have changed since the original deal was signed
We utilise our own BPO Benchmark Tool to rapidly compare the pricing and financial elements of your contract to the very latest market intelligence.
What are my options?
BPO-Benchmark Scan
We review with you the fundamentals of your current deal (such as service charge, FTE rates, rate cards), and compare offline to our high level BPO Benchmark metrics. We provide a ‘Traffic Light Report’ setting out the probability of extracting more value from the deal, plus the rationale for proceeding (or not).
We review with you the fundamentals of your current deal (such as service charge, FTE rates, rate cards), and compare offline to our high level BPO Benchmark metrics. We provide a ‘Traffic Light Report’ setting out the probability of extracting more value from the deal, plus the rationale for proceeding (or not).
BPO-Benchmark Deep Dive
We provide a full benchmark of your outsourcing deal, and produce a quantification of the potential cost improvements, market prices, and renegotiation strategies to be used.
We provide a full benchmark of your outsourcing deal, and produce a quantification of the potential cost improvements, market prices, and renegotiation strategies to be used.
Implementation
We provide commercial support as required to align your deal with the market. This may take the form of informal supplier dialogue, mid or end of term renegotiation, or full recompetition. The BPO Benchmark approach does not require formal benchmarking clauses to be in force in the original contract.
Better deals based on Alsbridge benchmarks
Alsbridge benchmarks enable our clients to negotiate or renegotiate significantly better BPO deals:
Leading Media Company
With Alsbridge benchmarks this organisation reduced service charges by 19%, saving £15m over the remaining term of its F&A deal.
With Alsbridge benchmarks this organisation reduced service charges by 19%, saving £15m over the remaining term of its F&A deal.
UK Utility Company
Alsbridge market insights enabled the client to negotiate improved project rate cards for its HRO contract, and to reduce forthcoming offshore transition costs.
Alsbridge market insights enabled the client to negotiate improved project rate cards for its HRO contract, and to reduce forthcoming offshore transition costs.
Global Consumer Goods Company
Alsbridge carried out a rapid benchmark for this client’s Finance, Procurement and HR contracts, leading to a new end of term strategy, and providing a platform for renegotiation armed with the latest market rates.
Alsbridge carried out a rapid benchmark for this client’s Finance, Procurement and HR contracts, leading to a new end of term strategy, and providing a platform for renegotiation armed with the latest market rates.
