Feasibility / Business Case
Many organisations make a decision to outsource and then leap straight into the RFP process without looking back. A well thought process should comprise a comprehensive evaluation of the full range of sourcing options available, rather than churning standard RFPs focused solely on reducing vendor price. This sourcing strategy bears little relevance to the success of the business or the vendor service delivery.
Driving a decision to Outsource or use Shared Services requires a detailed view of your total costs based on your current and future business goals. Our strategy development defines your business needs and evaluates the strategic service delivery range for the best Outsourced and Shared Services relationships. In this phase, we assist clients by:
- Identifying the need and interest in sourcing each functional area
- Understanding the basis of the targets set by the organisation
- Attaining a high level assessment of the scale of each functional area
- Estimating the likely costs associated with outsourcing
- Investigating the options available (both outsourcing and insourcing) and comparing the benefits each will yield
- Assessing the positions and expectations of the key stakeholders
- Analyzing the risks, their likelihood of occurrence, and ways to mitigate them
- Identifying the potential outsourcing service providers and their level of interest
- Coaching and supporting the client executives on sourcing strategy
Organisations should also bear in mind that their sourcing strategy will need to be flexible as the business environment, requirements, and assumptions change. Developing a global sourcing strategy is a complex endeavour and depth of experience is a key factor. At the end of this phase, we present clients with a variety of options and our recommendation as to the optimal solution.
