Global investment bank
One of the largest banks in the world, our client’s investment bank and asset management business operate throughout Europe with additional markets in the Pacific Rim and the Americas. It offers the full range of financial products and services for corporate and institutional clients as well as private and business clients.
- Develop a common understanding of SSC principles
- Develop a common skill set, toolset, and mindset around service management and delivery
- Develop a full understanding of obligations on both sides
- Evaluate the strengths and weaknesses of current service delivery and develop responses to address the issues.
The workshops were very well received and have demonstrably helped increase the effectiveness of the relationship between the centres.