Major global utilities company

Summary

Our client is a major utilities company operating in UK, America, Canada, Netherlands, Belgium and Spain. Their main activities include sourcing energy, providing services to residential customers, gas and electricity supply and gas storage.. As part of a wider transformation programme they outsourced of activities within their Finance, IT and HR functions. For the Finance function, Alsbridge supported them through the outsourcing process and then went on to support establishment of performance management and governance processes.

Objectives
  • Provide pre contract  support to outsource  around 100 FTEs from the UK to India.
  • Provide  assistance with developing, documenting, implementing and measuring the Services Level Agreements, Operating Agreements and KPIs for all in scope Finance and Accounting services

Activities

  • Supplier selection and contract negotiation: Detailed guidance through supplier evaluation including evaluation of RFP responses, referencing, site visits, supplier selection and contract negotiation (including developing of the work contracts).
  • Change Management: including design of the retained organisation, stakeholders engagement and managing all people aspects (announcement, consultation, employee assistance programme).
  • Project Management:Providing leadership for the project team, preparing/updating project plans, producing highlight reports. Managing, and creating plans for mitigation of, risks and issues. Support in transition/due diligence/solution design phase.
  • Post contract, undertook a number of activities to ensure effective operation of the contract.
    -       validated SLA, OLAs, KPIs
    -       Devised and implemented data capturing templates and MI reporting dashboards
    -       Worked with all in-scope Process Leads to collect performance data for
             their in and out of scope processes
    -       Developed BAU procedures and working practices and an Operations User Guide
    -       Facilitated better working relations between Centrica and their new supplier
 
Results 
 
Alsbridge finished work with this utilities client in May 2007. At this time phase 1 processes were live. SLA dashboards were being used to monitor performance and produce monthly MI. The operations guide had been rolled out. Phase 2 processes were in the midst of capturing 3 months worth of on-shore results. In summer 2008 phase 2 successfully went live with the solid foundation of an effectively managed Phase 1 operation.
 
 
Testimonial
“Alsbridge listened to what we wanted, integrated themselves into our team and built strong relationships based on personal credibility. Alsbridge were able to bring prior experience of offshore F&A deals and a range of templates and tools which helped to accelerate the process. But more than this they bought the right individuals with the right attitude. Each of the Alsbridge consultants who has worked with us has taken the trouble to understand us both as individuals and as a client, and has adapted their way of working to us. In the end, that is what has made the difference."
Head of Offshoring