Alsbridge Shared Service Centre Research Study 2008
The annual Alsbridge Shared Service Centre Research Study assesses how Shared Service Organisations perform in relation to best practice in five categories (Service, Process, Organisation, Regulatory Compliance and Technology).
2008 findings show that even those that have been in operation over five years struggled to achieve top marks and are failing to realise their full potential. Organisations performed least well in the areas of Service and technology with regulatory compliance also being an issue.
Other findings from the research include:
- Respondents named reducing operating costs and optimising current assets, focusing on back office commoditised services and improving flexibility and responsiveness to business changes as the most important factors to consider when setting up a Shared Service Centre.
- Only 20% of survey respondents have implemented a single ERP solution for end-to-end processes, which is considered best practice.
- Only 19% of respondents applied service performance related charging for their shared service activity although these are believed to be the most effective in building trust between the supplier and the customer. Even less, 5%, included behaviour related penalties and payments relating to the shared service performance levels.
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